Frequently Asked Questions

Where may I buy Caravelle watches?
Enter your location in our Store Locator. You’ll find the closest retailers are near you.

How may I purchase extra links?
Our Parts Department has extra links available. Email for assistance.

My watch has been damaged. How can I get it repaired?
Please visit our Service & Repair page for instructions on sending a watch for repair. If you have any questions, send us an email at or give us a call at 800-233-3350.

My watch battery is drained. How can I replace it?
We recommend taking your watch to your nearest authorized Caravelle retailer. Our Store Locator will show where your nearest authorized retailer can be found.

How can I tell if my Caravelle watch is authentic?
Your watch is authentic if it was purchased from an authorized Caravelle retailer. If you’re unsure, please email us at