Returns & Exchanges


Online Return policy

Caravelle offers a 30-day money-back guarantee. Returns can only be accepted for products purchased through Caravellewatches.com.

To process your return, please contact our Customer Relations department at  customercare@caravellewatches.com

1. Email address associated with your order
2. Your order number
3. Your return reason code (choose from below):

CR = Changed Mind
NA = Not as Pictured or Described
BP = Found Better Price Elsewhere
MS = Other (please describe)

Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Please note that it may take up to 7 business days for your return to be processed once it arrives in our logistics department. Credits cannot be issued until the merchandise being returned or exchanged is received.

Caravelle will not accept the return of any watch which is not in pristine condition (e.g., unworn, no scratches, in the original packaging, original tickets, with the warranty and instruction booklet). When returning your watch you must return any links that may have been removed during sizing. Any gift with purchase items must also be returned. In the event that any of these items are not returned, additional charges may apply.